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Delivery and returns

Frequently asked questions

Hassle-free delivery and easy returns for your peace of mind!

Do orders at $40 and above have free shipping?

Yes, we offer free shipping for all orders above $39,99. Enjoy the convenience of free shipping as our way of expressing gratitude for choosing our products. For orders below $40, the standard shipping rate at $5 applies.

What is your refund policy for pottery purchases?

If your pottery order arrives damaged or is different from what you expected, don't worry! We have got you covered. Our refund policy ensures that if there are any issues with your order, such as damage during shipping or receiving the wrong item, we will provide a full refund. Your satisfaction is our top priority, and we want to make sure you're happy with your pottery purchase. Simply reach out to our customer support team, and they will assist you with the refund process.

How do I initiate a return for my pottery order?

To initiate a return for your pottery order, it's easy! Just reach out to our customer support team, and they will gladly assist you. They will guide you through the return process, provide you with any necessary instructions, and address any concerns or questions you may have. We're here to make your return experience as smooth and hassle-free as possible. Your satisfaction is important to us, and we want to ensure you're completely happy with your pottery purchase. So don't hesitate to get in touch with our friendly customer support team.

Can I cancel my order?

Certainly! If you would like to cancel your order, we recommend acting quickly. If your order has not yet been shipped, we will be able to cancel it for you without any issues. However, if your order has already been shipped, we regretfully cannot cancel it. In such cases, we suggest initiating a return once you receive the package and following our return policy for a hassle-free process. Our customer support team is available to assist you throughout this process and address any further questions you may have. Your satisfaction is our priority, and we're here to ensure a smooth and convenient shopping experience.

How long does it take to process and ship my order?

The processing time for your order is typically 1-3 days. Once your order has been processed, we will proceed with shipping it to you. The shipping time usually ranges from 7-15 days, depending on your location and the shipping method selected. Please note that these are estimated time frames, and delivery times may vary based on external factors such as customs clearance and local postal services. Rest assured, we strive to get your order to you as quickly as possible while ensuring its safe and secure delivery. Should you have any specific concerns or inquiries about your order, our dedicated customer support team is ready to assist you.

What if the pottery I received is different from what I ordered?

If you have received pottery that is different from what you ordered, we apologize for any inconvenience caused. Our goal is to ensure your satisfaction with your purchase. In such cases, please reach out to our customer support team with details of the issue. We will promptly investigate the matter and take the necessary steps to resolve it. This may involve arranging a return or exchange of the incorrect item and ensuring that you receive the correct pottery as per your original order. Your satisfaction is our priority, and we appreciate your understanding and cooperation in resolving any discrepancies.

What if my order arrives damaged?

We understand that receiving a damaged order can be disappointing. If your pottery order arrives damaged, please accept our sincere apologies for the inconvenience caused. Rest assured that we take quality and care seriously. In such cases, please contact our customer support team immediately and provide them with the necessary details and evidence of the damage. We will swiftly initiate the refund process and work with you to resolve the issue. Our goal is to ensure your satisfaction, and we appreciate your understanding and cooperation as we address the situation.

About our products

Frequently asked questions

Unleash the beauty of pottery crafted with passion and creativity!

Are your pottery products suitable for special occasions or events?

Yes, our pottery products are perfect for special occasions or events. Whether it's a wedding, birthday celebration, or any other memorable gathering, our pottery adds a touch of elegance and sophistication to the ambiance. With their exquisite designs and high-quality craftsmanship, our products are sure to make your special day even more memorable. We recommend contacting our support team to discuss your specific event requirements and ensure that our pottery products perfectly complement your occasion.

Are your pottery products lead-free and food-safe?

Yes, all our pottery products are lead-free and safe for use. We prioritize the safety and well-being of our customers, which is why we ensure that our pottery is free from harmful substances like lead. However, it's important to note that while all our pottery products are lead-free, only specific items are designed and intended for food use. These designated products undergo rigorous testing to meet food-safe standards, making them suitable for dining purposes. Please refer to the product descriptions or contact our support team for further details on food-safe pottery options.

Are the pottery designs suitable for both traditional and modern interiors?

Yes, our pottery designs are versatile and suitable for both traditional and modern interiors. We take pride in offering a diverse range of pottery styles that can complement various interior aesthetics. Whether you have a classic and timeless decor or a contemporary and minimalist space, our pottery designs can seamlessly blend in and enhance the overall ambiance. From intricate patterns and textures to sleek and modern forms, we have something to cater to every style preference. Explore our collection to find the perfect pottery pieces that will beautifully complement your interior, regardless of its style.

Is the craftsmanship of your products durable enough for everyday use?

Yes, the craftsmanship of our pottery products is specifically designed to be durable enough for everyday use. We understand that pottery is not just meant for display but also for practical purposes. Our skilled artisans carefully create each piece with meticulous attention to detail and quality, ensuring that they are built to withstand the rigors of daily use. From sturdy construction to reliable finishes, our pottery is crafted to be resilient and long-lasting. So you can confidently incorporate our pottery into your everyday routines, knowing that they are crafted to withstand the test of time.

Are the pottery designs inspired by any specific artistic styles or cultures?

Yes, our pottery designs draw inspiration from various artistic styles and cultures from around the world. We believe in celebrating the rich diversity of pottery traditions and incorporating elements that pay homage to different artistic heritages. Whether it's the intricate patterns of Moroccan ceramics or the minimalist aesthetics of Japanese pottery, our designs reflect the beauty and influences of these artistic styles. By blending traditional craftsmanship with contemporary influences, we create unique and captivating pottery pieces that add a touch of cultural charm to any space.

Are the designs hand-painted or machine-made?

We take pride in offering a diverse range of pottery designs, and the production methods can vary. Some of our designs are meticulously handcrafted from start to finish, showcasing the skill and artistry of our talented artisans. These pieces are entirely handmade, ensuring a unique and artisanal touch. Other designs may involve a combination of hand-painting techniques applied to machine-made pottery bases. This allows us to achieve intricate and detailed designs while maintaining efficiency. Additionally, we offer machine-made designs that meet our quality standards and feature distinct patterns and finishes. The production method for each product is clearly stated in the product description, allowing you to make an informed choice based on your preferences.